Cancellation & Refund Policy

1 General Terms

• All cancellation requests must be submitted in writing via email to our official support team or communicated directly through our Customer Service Department.
• Refunds, where applicable, will be processed to the original payment method within 7 to 21 working days from the date of approval.
• Convenience fees, processing charges, and other non-refundable components are not eligible for refund.

2 Flight Bookings

• Cancellations are subject to the fare rules and refund conditions set by the airline.
• Refundable fares are eligible for refund as per airline policy after applicable deductions.
• Non-refundable tickets are not eligible for refund.

3 Hotel Bookings

• Refund eligibility depends on the cancellation policy of each hotel.
• Cancellations within the free cancellation period are eligible for full refund.
• Late cancellations or no-shows may incur retention charges as per hotel policy.

4 Tour Packages

• Cancellations made 30 days or more before departure may be eligible for a partial or full refund as per the package terms.
• Cancellations within 30 days of departure may attract cancellation charges.
• No-shows or early departures are non-refundable.

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Please note

Convenience fees, processing charges and confirmed non-refundable services are not eligible for refund.

5 Visa and Immigration Assistance

• Visa fees, government fees and service charges may be non-refundable once application processing has started.
• Appointment, courier and third-party charges are subject to the relevant provider terms.
• Any refund will be limited to the amount recovered from the applicable provider.

6 Travel Insurance

• Insurance cancellation and refund requests are governed by the insurer’s policy terms.
• Insurance premiums may be non-refundable after the policy has been issued or a claim has been initiated.

7 Force Majeure

• Events beyond reasonable control may be handled according to the rules of the airline, hotel, tour operator, insurer or other supplier.
• Leaves Holidays will assist customers in seeking eligible refunds or credits, but cannot guarantee recovery of amounts that suppliers retain.

8 Policy Amendments

• Leaves Holidays may update this policy from time to time.
• The version published on this page applies to future bookings unless different booking-specific terms have been communicated in writing.